This helps us understand whether your phones may already fit with our supported systems and whether phone reliability should form part of your assessment.

This might include office workers, remote workers, call routing, call visibility, call recording or reporting.

This helps us understand whether you are moving from another provider, supplementing internal IT or putting formal support in place for the first time.

Add a short note if your support arrangement does not fit the options above.

This helps us understand whether you are looking to improve an existing arrangement or put proper support in place for the first time.

Many businesses pay for support, licensing, security, backup, phones, broadband and cloud services separately. Understanding the full monthly cost helps you judge value properly.

Good IT support should not just fix problems. It should help you plan ahead, reduce risk, improve systems and make better use of technology.

This could include understanding how software is used, reducing repetitive admin, improving reporting, connecting systems, using AI better or building software around your business processes.

Choose anything that feels relevant. This helps shape the most useful recommendations in your assessment report.

Add a short note if one of your main problems does not fit the list above.

Some clients ask suppliers to prove they have suitable cyber controls, policies, insurance, Cyber Essentials or other security evidence.

Multi-factor authentication means users need something extra, such as an app approval, code, security key or biometric prompt. It is one of the most important protections for email and cloud systems.

Restricting administrator rights helps prevent malware, unauthorised software and accidental changes.

Managed protection means someone can see whether security software is installed, working, up to date and raising alerts.

Awareness training helps staff recognise suspicious emails, unsafe links, fake login pages and social engineering attempts.

This includes Windows, macOS, browsers, Office apps and other common software. Reporting helps prove that updates are actually being applied.

Cyber Essentials is a UK Government-backed cyber security certification. It is often requested by clients, insurers and public-sector organisations.

A security policy sets out how staff should use company systems, passwords, devices, email, data and remote access.

A password manager helps staff use strong, unique passwords without reusing the same passwords across different systems.

A good leaver process disables accounts quickly, secures email and files, recovers devices, removes access to systems and preserves business data where needed.

This could include financial records, legal documents, health data, HR data, client contracts, designs, intellectual property or commercially sensitive information.

Microsoft and Google provide resilient cloud platforms, but they do not replace a proper business backup of your emails, files, Teams, SharePoint or Google Drive data.

A backup is only useful if it can be restored. Testing confirms that important data and systems can actually be recovered when needed.

Over time, staff, clients and suppliers can retain access to files, folders and mailboxes they no longer need. Regular reviews reduce the risk of data being accessed by the wrong people.

Servers can still be important, but they need proper backup, monitoring, patching, security and replacement planning.

This helps identify how quickly systems would need to be restored after a major outage, cyber incident, server failure or data loss.

A disaster recovery plan explains what happens if major systems, sites, internet, servers or cloud services fail.

Older devices can become slower, less reliable, harder to secure and more expensive to support.

Unsupported operating systems create security and compliance risks because they may no longer receive normal security updates.

This normally depends on device encryption, sign-in controls and remote wipe or device management.

Consistent setup makes computers easier to secure, support, update and replace. It also helps with software visibility and licence control.

Poor internet or Wi-Fi can affect cloud systems, VoIP phones, Teams calls, remote access, productivity and staff frustration.

A backup connection can keep phones, email, cloud systems and card machines working if the main internet connection fails.

Manual spreadsheets often start as quick fixes but can become business-critical processes that are slow, fragile or hard to report on.

Poor integration often leads to duplicate data entry, manual checking, reporting problems and staff wasting time moving information between systems.

Good dashboards help managers spot issues early, track performance and make better decisions without relying on manual reports.

AI tools can improve productivity, but businesses should be clear about safe use, confidential data, client data, accuracy, approvals and acceptable tools.