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Co-Managed
IT Support

Co-Managed IT  is all about helping your existing IT set up. By relying on our support and expertise, your team will be able to handle all the needs of your company.

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Does your internal IT need additional support?

If you already have an in house IT team, co managed support is designed to strengthen what you have built, not replace it. We work alongside your team, adding the extra expertise, tools and capacity needed to handle growing demands and more complex challenges.

 

With remote support, access to experienced engineers and proactive 24 7 monitoring, we act as an extension of your IT function. This gives your business the benefit of enterprise level technology, automation and specialist knowledge while you remain in full control.

 

Co managed IT is ideal for organisations that want to support their internal teams, reduce workload pressure, improve cyber security and maintain consistent service levels. Backed by a nationwide support network, your team stays in control while we help you deliver more, efficiently.

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Benfits of Co-Managed IT Support

Working alongside your internal IT department to free up time and resources.

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Time Savings

Reduce the burden on your internal team by offloading routine tasks and support. We handle the day-to-day so your team can focus on higher-value projects.

Helpdesk Failsafe

Ensure continuous support with a helpdesk that backs up your team. We provide reliable coverage during busy periods, absences, or out-of-hours needs.

Specialised Support

Access expert support across cybersecurity, cloud, and compliance. We fill skill gaps in your team without the need to hire additional staff.

Scalable Solutions

Adapt your IT support as your business grows. Our services scale with your needs, giving you flexibility without long-term overheads.

Frequently asked questions

Co‑managed IT support is a shared approach where your internal IT manager remains in full control, and Network provides the additional hands, skills, and capacity needed to keep everything running smoothly. It’s designed for organisations that already have IT leadership in place but need reliable support behind them.

Most companies we work with have an IT manager or small in‑house team. They handle strategy and higher‑level decisions, while we take on the day‑to‑day workload that slows them down. That often includes:

 

  • Managing 1st‑line helpdesk tickets
  • Providing escalation for 2nd/3rd‑line issues
  • Supporting projects and upgrades
  • Strengthening cybersecurity and monitoring

 

We fit around your team, not the other way around.

No. Your IT manager stays in charge. We simply give them the resources and expertise to deliver more, faster, and with less stress. Every action we take is visible, documented, and aligned with your internal processes.

Yes in fact, SMEs benefit the most.

 

If you have one IT manager or a small team, they’re often stretched thin. Co‑managed support gives them a dependable partner who can handle the day‑to‑day while they focus on the bigger picture. It’s a cost‑effective way to build a stronger, more resilient IT function without hiring additional full‑time staff.

Most businesses are onboarded within 10–20 working days.


We begin by understanding your environment, meeting your IT manager, and agreeing on how we’ll divide responsibilities. From there, we integrate our helpdesk and monitoring tools so your team gets immediate relief.

If your IT manager is off sick, on holiday, or tied up with a major issue, Network steps in and keeps everything running without interruption. We take over the day‑to‑day support, handle incoming issues, monitor your systems, and escalate anything complex to our senior engineers. In short, your business continues operating smoothly, and your staff still get the support they need, even when your internal team can’t be there.

Let us co-manage your IT with you!

Book a call or get a custom quote today.

Let’s start saving you and your business time!

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